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Returns & Refunds

Exchanges and cancellations

I gladly accept exchanges and cancellations

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase

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Returns

I don't accept returns as each pet portrait is highly personalized. But please contact me if you have any problems with your order. 

 

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns or exchanges for:

  • Custom or personalized orders

  • Items on sale

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Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Let's Work Together

If you want to find out more about our refund and return policy, please contact us at janabeancreations@gmail.com

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